MANDELA FOODS COOPERATIVE
GENERAL MANAGER JOB DESCRIPTION
www.mandelafoods.com
www.mandelamarketplace.org
Mandela Foods Cooperative is a newly formed worker-owned grocery and nutrition education center located in West Oakland, Ca. MFC is being incubated by Mandela MarketPlace, Inc., a 501c3 non-profit organization also located in West Oakland.
Mandela Marketplace provides resources, technical assistance and developmental support to the worker-owners during store start-up, and operations over a minimum of 2 years. This close working partnership of a cooperative and non-profit provides a unique opportunity for low-income residents to become business owners, while gaining skill, training, and financial support that may not otherwise be available to them as emerging entrepreneurs. The General Manager would work closely with the Advisory Team, Business Development Manager and Board of Directors of Mandela MarketPlace as Mandela Foods operations are stabilized and transitions from its incubator status.
We are seeking a full-time General Manager to begin as soon
as possible. Applications will be
accepted through September 11th, or until job is filled. Initial interviews are anticipated to take
place September 12-18th, with final interviews no later than
September 24th.
Job Overview
The General Manager will oversee all aspects of the Mandela
Foods Cooperative operations, using financially sound and cooperative-oriented
business practices to increase its net operating income while providing high
quality services to its customers and tenants. This includes oversight of
strategic planning, finances, marketing/public relations, recruitment, hiring
and training of worker-owners, employees and volunteers.
The General Manager will develop a strong working
relationship with the worker-owners to assure community and worker-driven
practices. The General Manager will also
develop strong relationships with customers (especially residents in West
Oakland), tenants, outside vendors, investors, business partners and local
public officials and will leverage those relationships for the benefit of the West Oakland community.
Job Responsibilities
· Participate with Cooperative Advisory Team and worker-owners to develop
long range plans, policies, and revise and adopt by-laws
· Assist in the development and implementation of strategies, procedures
and processes
· Maintain expense control and increase net operating income
· Ensure compliance with all applicable health, business and labor laws
· Monitor contractual agreements
· Solve all property operating issues
· Recruit, hire and train qualified worker-owners and employees
· Assist in the development of personnel policies and update as needed.
· Develop an organizational structure that promotes fair distribution of
work while maintaining maximum service to customers.
· Ensure adequate training of staff in order to perform their necessary
duties.
· Develop and oversee an effective volunteer and community outreach
program, including youth shadow program
· Provide leadership, coaching, feedback and development
· Ensure prompt, friendly and knowledgeable customer service
· Know and promote the principles, mission and values of Mandela Foods and
Mandela MarketPlace Inc.
· Maintain knowledge of food retailing and industry trends
· Facilitate relationships with wholesale distributors, local farmers, and
other suppliers
· Ensure the establishment and maintenance of a product mix that meets the
customer needs
· Plan and execute a margin strategy designed to be price competitive and
maintain adequate profit for growth
· In emergencies, assist with routine storekeeping activities: provide phone
information, answer customer questions about products, fill bulk bins, run the
register and prepare the bank deposit as necessary.
· Report regularly to the Mandela Foods Cooperative Board of Directors and
the Mandela Marketplace Board of Directors on the operational and financial
status of the Cooperative
· Control store payroll, store budget and expenses and work directly with
accountant to ensure sound financial management of Cooperative
· Regularly participate in evaluating worker-owner performance in
accordance with the adopted management plan and worker-owner policies manual
· Coordinate sales promotion activities and prepare, or direct workers
preparing, merchandise displays and advertising copy
· Ensure clean and neat store appearance at all times.
· Maximize worker-owner time and skills through effective scheduling,
counseling and evaluating programs, training programs, motivation, and
supervision.
· Minimize store shrinkage.
· Optimize freshness of merchandise
· Implement and maintain effective security standards within store.
Job Qualifications
· Excellent communication, supervisory, team building and leadership
skills
· Comfortable working in an economically and culturally diverse community
· Comfortable working with non-profit organizations
· Ability to organize and execute multiple projects
· Proven success with long and short range planning, developing and
controlling budgets
· Knowledge of marketing/advertising
· Excellent customer service skills
· Excellent human relations skills
· Ability to build positive relationships with external audiences and
institutions
· 5+ years experience in retail center/ marketplace management (grocery,
natural foods and/or Co-op experience preferred)
· Strong PC and related computer skills
· Bachelor’s degree from an accredited college or university a plus
Reports to: Mandela MarketPlace Management Team
Hours: Full-Time
Supervisory Responsibility: Administrative support
staff, volunteers, interns, consultants
Classification: Exempt
Salary Range
: $55,000 to $75,000
1357 5th
Street, Suite B
Oakland, CA 94607



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